Question 1

Do I need a referral to book an appointment?

Accepted Answer

No referral is required. However, in many cases, your employer may initiate contact with the Iridia Health Hub.

Question 2

How far in advance should I book my appointment?

Accepted Answer

Booking availability can vary, so we recommend scheduling as early as possible to secure your preferred time.

Question 3

What should I bring to my appointment?

Accepted Answer

Please bring a valid photo ID.

Question 4

How will I receive my results?

Accepted Answer

Results are typically sent via a password-protected email.

Question 5

Is parking available?

Accepted Answer

Yes, paid parking is available in the building’s parkade, and there is also street parking nearby.

Question 6

What should I do if I’m running late?

Accepted Answer

If you anticipate being more than 10 minutes late, please call us at 236-757-9416 and we’ll do our best to accommodate you.

Question 7

Can I cancel my appointment?

Accepted Answer

We understand that plans can change. To receive a full refund, please cancel at least 72 hours before your appointment. If you cancel within this timeframe or miss your appointment, a $50 fee will apply, and a partial refund will be issued.

For cancellations made more than 72 hours in advance, please contact us at booking@iridiamedical.com or call 604-685-4747 ext. 8. Thank you for your understanding.

Question 8

Where are you located?

Accepted Answer

Iridia Health Hub: 1755 W Broadway #314, Vancouver, BC V6J 4S5
Terrace Clinic: 3412 Kalum St, Terrace, BC V8G 4T2

Question 9

What are your hours of operation?

Accepted Answer

Vancouver: Monday to Friday, 8:00 AM – 4:00 PM

Terrace: Typically every other Wednesday, 1:00 PM – 4:00 PM (Please confirm with us as hours may vary).

Frequently Asked Questions (FAQs)